nvme ssd storage does not show up during installation of Windows 11

[marcmulder70]

I bought the exact same nvme ssd storage device (wd black sn770 2Tb) to replace a faulty storage device, for a HP 17-cn0843nd laptop, but whatever I try and do, the device does not show up when installing Windows 11, or 10 for that matter. I tried MBR, GPT, formatting or leaving the device unallocated, it just does not show up when installing. It is visible in the BIOS and all settings are AHCI. Do you or anybody else have an answer?

[Paul_Tikkanen · Accepted solution]

I have zipped up and attached the Intel storage controller drivers your PC needs below for Windows to find the drive.

Unzip and copy all of the files in the folder in the attachment to a USB flash drive.

Have the flash drive and your Windows installation media plugged into USB ports.

Boot from the Windows installation flash drive.

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

If you check the box, it will only include the compatible driver.

If Windows still can't find the drive, uncheck the box to include the compatible driver and try any of the ones listed.

Click Next, and Windows should install.

[marcmulder70]

Hi, that is weird. I already found drivers on the HP Support page for my particular laptop, and also found the F6 map, but apparently not the correct one. Thank you! This IS the correct driver folder! 🙂

[marcmulder70]

On the Intel community forum "they" claimed that no drivers are needed when installing Windows 11. All drivers were supposed to be in the Windows 11 install folder. NOT TRUE!

[Paul_Tikkanen]

You're very welcome.

The drivers I attached are required to be installed on any platform with an Intel 11th > 13th generation core processor running on W10 or W11.