omen 25l wont boot after bios update

njoyo · ‎05-09-2023

Is there anyone from HP can look at this, I've arranged a manager call back twice and been promised that they'd call me back as they told me on the phone that it will be picked up Tuesday, now called several times hence why Ive asked to speak to a manager but they just keep messing around with me with the looks of it, and keep saying they'll pick up next day next, with emails been sent but they never pickup, or call back via manager.

erico · ‎05-09-2023

An HP Agent posted here in your thread.

Have you not tried the contact methods that he or she suggested?

If while using a video tutorial, you cant find anything beside the serial number I suggest you contact an HP Service Center or take your PC to an HP Service Center.

Calling beforehand is highly recommended.

Locate a Service Center near you

https://support.hp.com/us-en/help/service-center

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

njoyo · ‎05-09-2023

There is no service center near me, I'm in the UK. I have contacted HP via phone contact, and they gave me a case number, though I am not getting anywhere with them either not sure what else I can do as they keep saying we'll call you back via a manager but never do.

erico · ‎05-09-2023

Where in the UK?

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

njoyo · ‎05-09-2023

South-west, Bristol BS8

erico · ‎05-09-2023

I already asked a Moderator for some assistance in connecting you to a team in the UK who can assist you.

Had you considered using Google to find an HP Service Center?

Have you verified that your warranty is still active?

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

njoyo · ‎05-09-2023

Yes, have verified and is active warranty, I have 25 days remaining and they confirmed on the phone that they had sent a buggy update which bricked the motherboard specific, and hence why they need the unit back so they can change the motherboard for me at free of cost, but I am now just being messed about with in regards to the pickup, and a call back from HP manager.

erico · ‎05-10-2023

Thanks for the information.

What is the case number that you were given?

Providing that case number may help the Moderator.

I did ask the duty Moderator to assist you.

I do hope that happens in a reasonable amount of time.

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

Raj_05 · ‎05-11-2023

Hi @njoyo,

Welcome to the HP support community.

Thank you for posting your query, I will be glad to help you.

Please help us with your HP Unit serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Could you elaborate on the issue for better understanding?

Alden4
HP Support

Raj_05
HP Support Community Moderator

njoyo · ‎05-14-2023

Hello, I appreciate all the help you guys have made, though I've just received my unit back today from HP repair, and I just turned it on, and it says its protected by bitlocker? what does that mean, I've never had this sort of thing ever on. I don't have the key.

Create an account on the HP Community to personalize your profile and ask a question