on board video driver out of date, won't update

[danMc-eid]

The adobe software requires the latest driver to correctly work,  the update fails. 

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1. The current version of your Intel display driver may cause performance and stability issues. It is strongly recommended that you update to driver version 100.6286 or later. Drivers are provided by Intel or your computer's manufacturer.
URL: https://helpx.adobe.com/premiere-pro/kb/drivers-video-win-intel.html

My system driver reports as: Intel(R) HD Graphics 4600; 8/16/2018; vers- 20.19.15.5058

Trying to install the update driver - error is:

This computer does not meet the minimum requirements for installing the software.

How do I solve this?  Seems to be pointing to the computer manufacturer (HP). 

[Paul_Tikkanen]

Hi:

Here is how to manually update the Intel graphics driver to the latest version.

This seems to be the last version that Intel is going to release for that model graphics adapter...

Version: 15.40.42.5063 (Latest)   Date: 3/19/2019

Download, and save the W10 64 bit ZIP file version of the driver from the link below.

https://downloadcenter.intel.com/download/28662/Intel-Graphics-Driver-for-Windows-15-40-?product=814...

Right click on the file and select Extract All, to unzip the file to its driver folder.

Go to the device manager.  Click to expand the Display Adapters device manager category.

Click on the Intel HD graphics adapter listed there.

Click on the driver tab.  Click on Update Driver.

Select the Browse my computer for driver software option, and then at the bottom of that window, select the Let me pick from a list of device drivers on my computer.

Click on Have Disk, and browse to the unzipped graphics driver folder>Graphics>igdlh64 (setup information file), click Next, and the driver should install.

When the installation is complete, restart your PC.

[danMc-eid]

I was able to do the update as per your instructions, still same error from the adobe program, so it seems I am at the end of life for this system. 

[Paul_Tikkanen]

That's a fairly modern PC.

I would just get a compatible video card for it.

[danMc-eid]

I do have a decent video card (4G NVIDIA GeForce GTX 1050 Ti) and also 32G ram, but the program defaults to gpu first, so even simple scrolling on timeline is lagged and choppy. 

[Paul_Tikkanen]

Something isn't right then, because according to the motherboard specs for your PC, when you install a PCIe x16graphics card, the onboard graphics is supposed to automatically be disabled.

Look under the video specs section of for the motherboard your PC has at the link below...

https://support.hp.com/us-en/document/c03748942

Integrated video not available if a graphics card or an Intel processor ending with “P” is installed.

On all of my HP PC's that I have added video cards to, the onboard Intel graphics was automatically disabled.

[danMc-eid]

I will bring it in for those with more knowledge on this than me to check it. 

[Paul_Tikkanen]

Does the Nvidia display adapter show up along with the Intel one under the display adapters device manager category?

If not, there is a hardware issue.

It may be as simple as the card may not be firmly seated in the slot.

You can also check to see if the BIOS has a setting to disable the onboard graphics, but that should have been done automatically as I wrote yesterday.

[danMc-eid]

yes both display adapters show up in device manager.  Adobe has always made use of both adapters for a few of their programs, I think this latest 2020 upgrade is written only for newest chips.  example, premierepro 2020 has the issue, while photoshop 2020 is still fine using both.  Previous premierepro while complains about compatibility, still displays fast, no lag.  I think the 2020 program is not going to accept this hardware/driver anymore. 

[Paul_Tikkanen]

That is really strange.

The specs state the onboard video should not be working with the nvidia card installed.

Unfortunately, I have no idea what you will be able to do about that issue unless you can just use the nVidia graphics adapter.

That has updated drivers.  One just came out yesterday.