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‎02-01-2020 10:09 AM - edited ‎02-01-2020 10:26 AM

HP Recommended
Product: h9-1170
Operating System: Microsoft Windows 7 (64-bit)

are  we only  able  to install  the FACTORY RESTORE DISKS on the HP PARTS LISTed hard  drives only,  for  some  reason my restore disks  failed  when  i put on  on  a   newer hard  drive bought on the  hp website (i thought  since it was newer it would last longer)  that wasn't listed on  the parts list. now  my  hp  computer is a "refurbished "windows  10 pro hp  that works  fine, but I'm  curious  to know  what happened.

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-01-2020 01:20 PM

HP Recommended

@halaster1979 

 

No, you can install newer HDD on your machine. In many cases HDD's on the list won't be available after few years. Why newer disk failed is a different story, what is the error message ? Could be software error, not hardware (disk) or simply due electrical error during installation.

 

Regards.

BH
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2 REPLIES 2

‎02-01-2020 01:20 PM

HP Recommended

@halaster1979 

 

No, you can install newer HDD on your machine. In many cases HDD's on the list won't be available after few years. Why newer disk failed is a different story, what is the error message ? Could be software error, not hardware (disk) or simply due electrical error during installation.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎02-01-2020 02:11 PM

HP Recommended

the old  hard  drive had  a  smart  303  error,  and  the newer hard  drive  i guess had  problems  with  the  factory restore  disks; i have no idea  why.  that new hard drive is running  windows  10 pro fine, i  still have it on  my hp computer, and it been running  fine  since may or june

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