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‎03-20-2025 01:25 PM

HP Recommended
Product: HP Pavilion 23-h024 TouchSmart All-in-One Desktop PC (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

upgrade my pavilion 23-h024 to 16 gb and it wont start

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4 REPLIES 4

‎03-20-2025 02:02 PM

HP Recommended

Exactly what brand and model memory did you install?

 

What are the specs?

 

The PC should support 2 x 8 GB of DDR3L-1600 CL11 memory.

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‎03-25-2025 10:32 AM

HP Recommended

i have the correct ram... it just wont start up when i install both.  each works individually

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‎03-25-2025 11:05 AM

HP Recommended

Unfortunately, I wouldn't know what the problem could be since the PC supports 2 x 8 GB of DDR3L-1600 CL11 memory.

 

Memory is plug and play.

 

If it is compatible, it should work.

 

Some brands of memory will not work.

 

This memory should have worked...

 

Crucial RAM 8GB DDR3 1600 MHz CL11 Laptop Memory CT102464BF160B at Amazon.com

 

And this brand of memory should have worked:

 

Timetec 8GB DDR3L / DDR3 1600MHz (DDR3L-1600) PC3L-12800 / PC3-12800(PC3L-12800S) Non-ECC Unbuffered...

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‎03-25-2025 12:59 PM

HP Recommended

They were Kingston 

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