pc helth check

[bear251]

test not completing log created on the second test when in heath check and won't go to the next test. How can this be repaired? desktop - 48m4rf7 povilion p 624of pc

[Hawks_Eye]

Hi @bear251 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for explaining the issue clearly. If the PC Health Check tool stalls during the second test and won’t proceed, it’s often due to a corrupted installation or system-level conflicts. Here’s a structured approach to help you repair it:

Steps to Resolve Health Check Test Issues

Restart the PC:

• Begin by restarting your computer. A fresh system start can sometimes resolve temporary glitches in software operations.

Verify System Resources:

• Ensure that your system has adequate resources, including memory and processing power, to run the health check utilities. Close any unnecessary applications running in the background.

Update HP Hardware Diagnostics:

• Ensure you have the latest version of HP Hardware Diagnostics installed. You can download the latest version from the HP support website.

Check for Operating System Updates:

• Navigate to Windows Update in the settings menu to ensure that your Windows 10 is up to date.

Run the Test in Safe Mode:

• Boot your computer in Safe Mode and run the health check again. Safe Mode loads a minimal set of drivers, which can sometimes help resolve software conflicts.
• To enter Safe Mode, restart your PC and hold down the Shift key while clicking Restart, then navigate to Troubleshoot > Advanced Options > Startup Settings, and then restart and select Safe Mode.

Check for Error Logs:

• Examine the error logs generated during the test for any specific messages. These logs can often provide clues about what might be causing the issue.

Reinstall HP Health Check Utilities:

• Consider uninstalling and then reinstalling the HP health check utilities. This can resolve problems stemming from corrupted files or installations.

Check for Conflicting Applications:

• Ensure no third-party applications are interfering with the operation of HP health checks. Disable or uninstall any unnecessary software.

Perform a System Scan:

• Use the Windows built-in 'SFC /scannow' command to check and repair any corrupted system files.
• Open the Command Prompt as an administrator and type sfc /scannow, then press Enter.

If the issue persists even after these steps, let me know what behavior you observe—whether it freezes, closes, or logs an error—and I’ll help you dig deeper. You're clearly being proactive, and we’ll get this sorted.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye