power surge on usb port

[jmz0421]

I am getting the following messages - Power surge on USB port

 - USB has malfunctioned and exceeded the power limits of its hub port

I can clearly see that one USB port on the front of my desktop is broken.  I have disabled the front USB ports using BIOS Security and also done a hard reset of the computer yet am still getting these messages.  I am worried about even using the computer at all if I'm having power surges and would like to disable the broken USB port.

Can someone help please?

[Prométhée]

Hello
you receive this message even though nothing is connected, is that it?
The port being broken, there may be a short circuit.
Try to open the computer, and disconnect the usb port from the motherboard
If still the same message, you may have a problem other than this port

[jmz0421]

I double checked that I’m still getting the message with nothing connected.  I have opened the computer and looked at the broken USB.  It is soldered in.  How do I disconnect it from the motherboard?  Really appreciate the help!

[Prométhée]

you had written

" that one USB port on the front of my desktop is broken "

But if it's soldered to the motherboard, it's a rear port, right?
I did not understand or finally you have both broken?
Unfortunately if it is a soldered usb port, you will have to go see a specialist, I think to have it removed, why not repair!
Doing it yourself may be difficult and risky

[jmz0421]

It is a front USB port that is broken and it is soldered.  I will definitely take it to a specialist.

Thank you

[Prométhée]

What is the model of your computer ?

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support

[jmz0421]

HP Pavilion Desktop 590-p0xxx

does that sound right?

[Prométhée]

no

give the product number