power surge on usb port

jmz0421 · ‎04-20-2021

I am getting the following messages - Power surge on USB port

- USB has malfunctioned and exceeded the power limits of its hub port

I can clearly see that one USB port on the front of my desktop is broken. I have disabled the front USB ports using BIOS Security and also done a hard reset of the computer yet am still getting these messages. I am worried about even using the computer at all if I'm having power surges and would like to disable the broken USB port.

Can someone help please?

Prométhée · ‎04-20-2021

Hello
you receive this message even though nothing is connected, is that it?
The port being broken, there may be a short circuit.
Try to open the computer, and disconnect the usb port from the motherboard
If still the same message, you may have a problem other than this port

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jmz0421 · ‎04-21-2021

I double checked that I’m still getting the message with nothing connected. I have opened the computer and looked at the broken USB. It is soldered in. How do I disconnect it from the motherboard? Really appreciate the help!

Prométhée · ‎04-21-2021

you had written

" that one USB port on the front of my desktop is broken "

But if it's soldered to the motherboard, it's a rear port, right?
I did not understand or finally you have both broken?
Unfortunately if it is a soldered usb port, you will have to go see a specialist, I think to have it removed, why not repair!
Doing it yourself may be difficult and risky

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jmz0421 · ‎04-21-2021

It is a front USB port that is broken and it is soldered. I will definitely take it to a specialist.

Thank you

Prométhée · ‎04-21-2021

What is the model of your computer ?

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support

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jmz0421 · ‎04-23-2021

HP Pavilion Desktop 590-p0xxx

does that sound right?

Prométhée · ‎04-24-2021

no

give the product number

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