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‎01-16-2021 04:28 AM

HP Recommended
Product: PD500A
Operating System: Microsoft Windows 10 (64-bit)

hi,

I've reacently bought a new leptop (dynabook satellite pro c50-e-104 win 10 64bit) and for some reason it dosen't recognize my HP pd500a external HDD. I've checked to see if it was appearing in the disk manager without letter assigned to it but it didn't even appeared there. I was looking for a driver for that hdd and I couldent find any. could you help me solve the issue?

3 REPLIES 3

‎01-16-2021 05:17 AM - edited ‎01-16-2021 05:19 AM

HP Recommended

That drive is simply a hard drive in an external case, using the USB interface to attach to a host.  Here is the manual

http://h10032.www1.hp.com/ctg/Manual/c02934195

Look at tab 6 for "Troubleshooting" tips.

It should not require a driver as it is connected via USB.  Try using a different USB port on the laptop.

BTW: have you also connected the power supply to the external case?  The USB port does not power the drive.


I'm not an HP employee.
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‎01-16-2021 08:51 AM

HP Recommended

First of all thank you for you answer. 

I’ve tried plugging it to other port with no success, and this drive does uses the same port for power supply and data transfer. Oddly enough, plugging this drive to a pc running win 7, and later plugging it back to my new pc, it works for a while, but if you wait long enough or unplug and insert it back, it doesn’t recognize it again. Do you have any idea why or how to fix it?

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‎01-16-2021 10:01 AM

HP Recommended

I suspect the USB port cannot supply enough power to run the drive and you can either use the external power supply in addition to the USB port or use a powered USB hub that can supply the extra power.


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