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UnknownLuke
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Solved!

"Device does not have bluetooth"

HP Recommended
ENVY Phoenix 860-019
Microsoft Windows 10 (64-bit)

My desktop had bluetooth available yesterday but today it isnt working.

I made no changes on my desktop between the last time I used bluetooth and when it failed this morning

Bluetooth was hidden in device manager and I scanned for hardware changes through device manager

 

I attempted to install the bluetooth driver for my desktop off the HP website

 

I'm assuming this is an issue not with my bluetooth being able to connect but with the hardware itself

Is this something I can fix or do I just need to get a bluetooth usb?

 

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Paul_Tikkanen
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Message 2 of 4
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Hi:

 

The parts list for your PC indicates that it comes with an Intel 7265 wifi/bluetooth adapter.

 

https://partsurfer.hp.com/Search.aspx?searchText=N0A72AA

 

I have two PC's with that model card...one desktop and one notebook and I am running the latest build of W10.

 

To the best of my knowledge there are no widespread reports of the Intel bluetooth portion of the wifi card disappearing from the device manager, so I would have to conclude it is a one-off issue with your specific wifi card.

 

See if this works...go to the device manager, click on the View tab at the top of the device manager window.

 

Select the show hidden devices option.

 

If you see the Intel Bluetooth adapter showing up under the Bluetooth adapters device manager category in light shade, right click on it, select Uninstall, and check the Uninstall driver box.

 

If there is any Intel bluetooth software program showing up in the Windows control panel>Programs, uninstall that too.

 

Restart the PC and see if Windows reinstalls the bluetooth adapter so that it shows up normally.

 

If it reappears, install the latest bluetooth driver directly from Intel.

 

https://downloadcenter.intel.com/download/29790/Intel-Wireless-Bluetooth-for-Windows-10?product=8363...

 

If it doesn't then I would agree that it is time to purchase an external USB bluetooth adapter.

 

I use this one for example on a couple of my HP desktop PC's that don't have bluetooth...

 

https://www.amazon.ca/Kinivo-BTD-400-Bluetooth-4-0-USB/dp/B007Q45EF4/ref=sr_1_5?dchild=1&keywords=ki...

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3 REPLIES 3
Paul_Tikkanen
Level 21
Level 21
132,505 122,682 20,184 30,961
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

The parts list for your PC indicates that it comes with an Intel 7265 wifi/bluetooth adapter.

 

https://partsurfer.hp.com/Search.aspx?searchText=N0A72AA

 

I have two PC's with that model card...one desktop and one notebook and I am running the latest build of W10.

 

To the best of my knowledge there are no widespread reports of the Intel bluetooth portion of the wifi card disappearing from the device manager, so I would have to conclude it is a one-off issue with your specific wifi card.

 

See if this works...go to the device manager, click on the View tab at the top of the device manager window.

 

Select the show hidden devices option.

 

If you see the Intel Bluetooth adapter showing up under the Bluetooth adapters device manager category in light shade, right click on it, select Uninstall, and check the Uninstall driver box.

 

If there is any Intel bluetooth software program showing up in the Windows control panel>Programs, uninstall that too.

 

Restart the PC and see if Windows reinstalls the bluetooth adapter so that it shows up normally.

 

If it reappears, install the latest bluetooth driver directly from Intel.

 

https://downloadcenter.intel.com/download/29790/Intel-Wireless-Bluetooth-for-Windows-10?product=8363...

 

If it doesn't then I would agree that it is time to purchase an external USB bluetooth adapter.

 

I use this one for example on a couple of my HP desktop PC's that don't have bluetooth...

 

https://www.amazon.ca/Kinivo-BTD-400-Bluetooth-4-0-USB/dp/B007Q45EF4/ref=sr_1_5?dchild=1&keywords=ki...

View solution in original post

UnknownLuke
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Message 3 of 4
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Thanks for the reply!

Unfortunately it seems like I'll have to purchase an external USB, but thank you for the help and recommendation of usb  

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Paul_Tikkanen
Level 21
Level 21
132,505 122,682 20,184 30,961
Message 4 of 4
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You're very welcome.

 

Sorry that didn't work for you.

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