• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP Slim 290-p0000 Desktop PC
Microsoft Windows 10 (64-bit)

Due to a minor accident (leaned on the wall), when I start the PC and run diagnostics, I get the message " No Hard drive installed. Please check that the power and data cables are connected properly". Is this due to a loose connection or is the hard drive gone? Thanks in advance 

5 REPLIES 5
HP Recommended

Hello
if the hard drive has received a shock, maybe it is damaged yes
So you have to open the computer, to do that disconnect everything!
remove the power plug, press the on / off button for at least 30 sec
Unplug the hard drive complete, then plug it back in.
reconnect everything, reconnect the computer, restart, if not better the hard drive is certainly HS!

https://support.hp.com/us-en/product/hp-slim-290-p0000-desktop-pc-series/19390524

 Upgrading & Servicing Guide

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

Thanks for the reply. I tried that but no luck. What are my options of recovering any data from the hard drive ?

HP Recommended

if the disc is not recognized, very little chance
You should have another computer, remove the hard drive, and connect it with a usb adapter.
Otherwise, you have to go through a professional and there it can be very expensive, and not guaranteed to recover everything!
Is the disc not visible at all in the bios?

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

Thanks for your help so far. The disk is not being recognized in the BIOS. I think this is not working. As a last resort, I want to try to get some data that is on this (most of the data is on the cloud, but there are some files tied to some software). Can anyone tell me how to connect the hard disk through a USB and see if I can retrieve the data. Thanks in advance

HP Recommended

if you have a sata hard drive, you need a usb adapter like this:
https://www.amazon.com/SATA-Drive-Adapter-Converter-Power/dp/B07PVX682Q/ref=lp_3015394011_1_9?s=pc&i...

the hard drive connects to it, and you connect it to a functional computer.

(just for example )
Check the type of adapter according to your hard drive, and the computer, where to connect it

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.