"Unknown Device" USB Barcode scanner, Issue with USB-Controller Driver?

[RobertT82]

hi

I need help with Our Barcode Scanners that doesn’t work on our newly purchased computers from HP with Windows7 Pro x64 Operating Systems.

The brand and model of the barcode scanner is:

Datalogic Heron D130 USB.

When you connect the scanner to the USB port, Windows will try to install this as an HID, but it takes an unusually long time, about 7-8 seconds, to start up the device and install the drivers and comes up as unknown device in windows "devices and printers" And the hand scanner is not working.

Sometimes when switching USB port back and forth can I sometimes get the hand scanner to be recognized as a HID device or a Datalogic barcode scanner,

it works fine until you restart the computer.

After restart can’t the computer detect the Barcode scanner correctly without re-appears as unknown device.

I suspect that there is a Compatibility issue between barcode scanner and the USB controller card on the computers.

I have tried to upgrade all the drivers available on www.hp.com website and even www.Intel.com (chipset drivers) but nothing has helped to resolve this issue

Have tried newly purchased barcode scanners and Older “used”  barcode scanners that works on other computers, but the problem remains.

I have found a workaround by connecting barcode scanner into a USB-hub and then connect the USB-hub to the computer.  And let the USB-hub take care of the communication with the barcode Scanner.

in this case, it takes about 2 seconds for the Barcode scanner to come up correctly in windows under  "devices and printers" and then works flawlessly, even after a reboot.

I have Googled after an answer after my issue but it seems I'm the only one experiencing this problem. ?!

Have bought more than 40 computers that have this problem.

These were bought at different times and also from two different suppliers for

Computer model are as follows

HP ProDesk 400G1 P/N:D5S21EA

Specifikations:

http://www8.hp.com/emea_africa/en/products/desktops/product-detail.html?oid=6614160#!tab=specs

Does anyone have any idea what it could be wrong and how to fix this?

Thanks in advance

Sincerely

Robert T

[banhien]

Hi,

Sorry, I think you have been looking at wrong places. All you need is driver for the scanner from its support site:

     http://www.datalogic.com/ita/products/automatic-data-capture/general-purpose-handhelds/heron-pd-162....

Please click "Download" then download "64-Bit USB-COM Driver v.4.4.0.0 " and install to your new Windows 7 64bit computer.

Regards.

[RobertT82]

Thanks for the answer but I disagree,

when configuring the barcode scanner, I need to choose whether the device will use USB KBD interface, meaning that the device will be detected by Windows as a USB keyboard.
The driver you are referring to is if you choose to configure the barcode scanner as a virtual COM port over USB. for example, POS systems.

as it says in the installation manual

For all systems, the correct USB driver for the default USB-KBD interface is included in the host operating system and will either be loaded or cancel or will be unwrapped by the OS and Should Therefore be selected from the dialg box (the first time only)

Then I would point out that the same barcode scanner works just fine in USB KBD mode without using a USB hub to our other HP computers, such as
Hewlett-Packard HP Compaq 6005 Pro MT PC with the same operating system that is Windows7- Pro x64

I have also tried to put the barcode scanner to the USB-COM interface mode and installed the drivers as you point out,
The barcode scanner is a bit easier to establish contact with the PC but it dosn't handle it everytime i test to plug un the usb cable int to the computer.

a nother thing is that the COM interface, make the input slowed down considerably
just as if it lags

(normaly it takes ½ second to read a 13 character barcode in USB-KBD mode, with the USB-COM interface it takes about 1-2 seconds)

//RobertT

[Paul_Tikkanen]

Hi:

You may also want to post your issue on the HP Business Support Forum -- Prodesk PC section.

Perhaps there is an outside chance someone there may have an idea.

http://h30499.www3.hp.com/t5/Business-PCs-Compaq-Elite-Pro/bd-p/bsc-271#.VBsDKzh0zGg

[RobertT82]

Thanks for the tip.

[Paul_Tikkanen]

You're very welcome.

[MariaEnberg]

Hi, we have the same problem on a HP Revolve810 computer. The thing we think we have discovered is that the Barcode Scanner (Heron D130) doesn't get enough power from the computer. 

When we connect the computer to a USB docking station and then connect the scanner to the docking station its works perfectly but when connected directly to the computer it doesn't. (Same as the USB-hub.)

We have tested the scanner with several computers and the older computers do not have this problem but the Revolve 810 does. We have a lot of these computers in our school and need to use the Heron D130 bascode scanners we have. If I buy a completely new scanner it seems as if it needs less power and works but this is not possible for us to do at this moment.

Can we get more power to the USB-ports in the computer in some way? Any settings I can change?

[RobertT82 · Accepted solution]

Hi,

The problem is not power -related.

We use passive USB Hubs that solves the problemon those computers.

(it will work with docks too, or if you have HP EliteDisplay E241 as we have  thers an inbulit 2-port usb hub in the monitor that works.)

The problem lies in the incompatibility between the Intel USB controller and hand scanner , may be related to USB 3.0 

when you let an other usb-controller take charge in handshakeing (like an usb-hub) it works.

neither Intel or Datalogic want to acknowledge this error.

Because of no one of the big companies want to acknowledge the problem or fix it , we personaly have chosen to move to a AMD platform / CPU instead of the Intel and now it works great !

We also get more performance for your money when AMD generally cost less to purchase .

And due to Datalogic's poor support where they do not even answer email (their only channel for the support)

I have chosen to not use their products anymore. I'm going to use another supplier / Brand of barcodescanners.

[MariaEnberg]

Thank you for your quick answer. Now I understand or at least knows what the problem is.

[evanpan]

Hi, I wonder which kind of barcode scanner were you using?