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- Re: "Updating the TPM firmware while the drive is encrypted ...
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01-26-2019 11:35 PM
Operating System: Windows 10 Home 64-bit
Microprocessor: AMD A9-9400 RADEON R5, 5 COMPUTE CORES 2C+3G (2.4GHZ)
System Memory: 8GB
Memory Slot 1: 8GB Samsung 2400MHz
System Board: 8381 1000
System BIOS: F.20
___________________________________________________________________________________
Hi, I was installing a BIOS update when I noticed a warning. I'm concerned about this sentence, "Updating the TPM firmware while the drive is encrypted will result in data loss.". If I continue the update, will I lose my personal data, like pictures, videos, and documents? I just want to make sure, thank you!
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Accepted Solutions
01-29-2019 12:37 PM
Welcome to the HP Support Community!
I assure you I will try my best to get this sorted.
I recommend you take a back up of the data you have on the computer before doing the BIOS update. However, usually your data should not be affected when you update the BIOS, but it is always better to take a backup.
Hope that answers your question and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
01-29-2019 12:37 PM
Welcome to the HP Support Community!
I assure you I will try my best to get this sorted.
I recommend you take a back up of the data you have on the computer before doing the BIOS update. However, usually your data should not be affected when you update the BIOS, but it is always better to take a backup.
Hope that answers your question and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
02-03-2019 09:14 AM
It looks like you were interacting with @The_Fossette, but he is out for the day & I'll be glad to help you out,
I'm the Jeet_Singh & I'm at your service.
I'm glad the information provided was helpful.
Let us know if you need any further assistance. We'll be more than happy to help you.
Take care now and do have a fabulous week ahead. 🙂
Regards,
Jeet_Singh
I am an HP Employee
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