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Miklos_Chapin
Level 1
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Message 1 of 2
338
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"da0nz8pb4e0 Rev. E" Power Input Jack board for HP 23-o014 all-in-one

HP Recommended
HP Envy 23 All-in-one
Other

Machine is inert. No indication of power-in. Small LED next to power jack on stand does not light up when the power adaptor (checked, good) is plugged in.

 

Removed bottom cover and found a small circuit board inside, with the input jack for the power adaptor on it, and very little else except for an 8-pin connector for the wire that connects with the rest of the machine, as well as the small LED to indicate power is plugged in, which is right next to the power input jack.

 

LED is inert when power adaptor is plugged into the jack on the small board, with the board disconnected from the rest of the machine.

 

Playing around with it, the LED would occasionally flicker briefly with the 8-pin wire connected, but it never stayed on.

 

Presume this "da0nz8pb4e0 Rev. E" board or the 8-pin wire leading back to the rest of the machine is somehow failing and would like to test this with a replacement part(s).

 

Cannot find "da0nz8pb4e0 Rev. E" board anywhere. Just a few stray hits, all leading to dead links, eBay pages saying it can't be found, or misdirections to spammyscammy web pages.

 

If anybody knows where to locate one of these, that would be most helpful in my continued efforts to bring this otherwise very nice HP all-in-one back to life.

 

Kindest thanks, in advance.

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
20,478 20,397 1,599 1,876
Message 2 of 2
Flag Post
HP Recommended

Hi @Miklos_Chapin,

 

I'd like to help!

 

I’d recommend you contact HP Phone Support in your region for assistance

 

Follow the instructions below to reach them:

 

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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