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RH59
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Message 1 of 4
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Solved!

ram ddr3 upgrade compatibility

HP Recommended
HP Pavilion - 550-158nf
Microsoft Windows 10 (64-bit)

Hi, 

I own an HP 550-158NF with i5 cpu and 4Go DDR3 ram in stock.

https://support.hp.com/fr-fr/product/hp-pavilion-550-100-desktop-pc-series/8499648/model/9137310/doc...

 

I purchased a 16gb kit (2x8gb) from Patriot memory to upgrade my desktop, as it is supposed to be the maximum acceptable refering to the above link.

https://assets.website-files.com/5cdb2ee0b102f96c3906500f/5dd6c42bfd81dd89faf4748f_PV316G160C0k%20Sk...

 

When I plug the new memory modules, desktop refused to start with 3 long bips and 2 short. I tried pluging only one module, in different places, same error bips.

It is supposed to be compatible so I don't understand why it doesn't work.

Thank you all for your support!

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
141,247 64,811 22,023 33,938
Message 2 of 4
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HP Recommended

Hi:

 

I believe the memory you installed didn't work for two reasons...

 

1. The voltage is incorrect.  Needs to be 1.35V (DDR3L)

 

2. The timing numbers aren't what the specs are for the standard DDR3L memory chip your PC uses.

 

The memory you bought is 10-10-10.  Needs to be 11-11-11

 

I recommend you return the memory you bought and get this compatible memory from Crucial.

 

As you can see on the bottom of the webpage, it is supposed to be 100% compatible with your PC.

 

Crucial 16GB Kit (2 x 8GB) DDR3L-1600 UDIMM | CT2K102464BD160B | Crucial.com

 

Crucial, France:

 

Crucial 16GB Kit (2 x 8GB) DDR3L-1600 UDIMM | CT2K102464BD160B | Crucial FR

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Paul_Tikkanen
Level 21
Level 21
141,247 64,811 22,023 33,938
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

I believe the memory you installed didn't work for two reasons...

 

1. The voltage is incorrect.  Needs to be 1.35V (DDR3L)

 

2. The timing numbers aren't what the specs are for the standard DDR3L memory chip your PC uses.

 

The memory you bought is 10-10-10.  Needs to be 11-11-11

 

I recommend you return the memory you bought and get this compatible memory from Crucial.

 

As you can see on the bottom of the webpage, it is supposed to be 100% compatible with your PC.

 

Crucial 16GB Kit (2 x 8GB) DDR3L-1600 UDIMM | CT2K102464BD160B | Crucial.com

 

Crucial, France:

 

Crucial 16GB Kit (2 x 8GB) DDR3L-1600 UDIMM | CT2K102464BD160B | Crucial FR

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RH59
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Message 3 of 4
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HP Recommended

Hi Paul, 

Thank you for your swift reply, highly appreciated!

I will follow your recommendations.

Thanks again!

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Paul_Tikkanen
Level 21
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141,247 64,811 22,023 33,938
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HP Recommended

You're very welcome.

 

The main reason the memory didn't work, was the voltage.

 

If you look at the memory upgrade information on your PC's specs page, it indicates DDR3L/PC3L which means low voltage (1.35v).

 

Informations relatives à l'extensibilité de la mémoire

  • Architecture de mémoire double canal
  • Deux connecteurs DIMM DDR3L à 240 broches
  • Prenant en charge :
    • PC3L-12800 (DDR3L-1600)
    • PC3L-10600 (DDR3L-1333)
  • Prise en charge des DIMM de 1, 2, 4 et 8 Go
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