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HP Recommended
Envy 700-330qe DT
Microsoft Windows 8.1 (64-bit)

I'm getting a imment drive failure for my SanDisk. Looked on HP's website and it gives me the information below. Where/how can I purchase a replacement part. It looks easy enough to do myself if I can find the part?

 

Thanks, 

 

 

680966-001   This part is not yet available for purchase.
Hard Drive - 16GB, SanDisk, SSD, U100 mSATA  
RoHS: COMPLY_2.07

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @DayT

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are getting imminent drive failure error on startup and you want to know where can you purchase a replacement hard drive.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.  

 

You can contact phone support and they will order the hard drive for your computer or you can order the part from the HP part store. Below is the link to HP part store.

 

The HP Parts Store

 

Here is how you can contact HP phone support.

 

Open link:  www.hp.com/contacthp/

Enter Product number or select to auto detects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.

 

Hope that answers your question and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

2 REPLIES 2
HP Recommended

Hi @DayT

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are getting imminent drive failure error on startup and you want to know where can you purchase a replacement hard drive.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.  

 

You can contact phone support and they will order the hard drive for your computer or you can order the part from the HP part store. Below is the link to HP part store.

 

The HP Parts Store

 

Here is how you can contact HP phone support.

 

Open link:  www.hp.com/contacthp/

Enter Product number or select to auto detects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.

 

Hope that answers your question and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

HP Recommended

The Part store says 

680966-001   This part is not yet available for purchase.
Hard Drive - 16GB, SanDisk, SSD, U100 mSATA 

 

Any other suggestions?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.