right shift key

[audiology]

the right shift key also says pause. It does not work as a shift key. How do I get it to work as a shfit key.  thank you

[KrazyToad]

@audiology

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I understand that the Right Shift Key keeps acting as the Pause key.

Do you have issues with other keys? 

I suggest you reinstall the Keyboard driver

- In Windows, search for and open Device Manager.
- In the list of devices, look for Keyboard and expand the list
- Right-click the device and select Uninstall
- Follow the on-screen instructions to uninstall the driver.
- Restart your computer 
 

If the issue persists, please run a Keyboard Test

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Keyboard

Keep me posted if you need further assistance

Thank you 🙂

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