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- HP Community
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- screen touch problem

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03-23-2022 01:30 PM
Hello,
Following a Window 10 update, my touch screen no longer works.
elitepad 1000 G2
I found this but cannot find INTEL SERIAL in device manager,
https://support.hp.com/fr-fr/document/c04716802
Solved! Go to Solution.
Accepted Solutions
03-29-2022 11:25 AM
try this
Intel Slate IO/Video/Audio/Camera Driver Package
| 1008416 Rev.M | 162.2 MB | Mar 12, 2019 | Download |
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Windows 11 22h2 inside , user
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03-27-2022 07:31 PM - edited 03-27-2022 07:32 PM
I found this but cannot find INTEL SERIAL in device manager,
https://support.hp.com/fr-fr/document/c04716802
I cannot help you with that but our French language expert @Prométhée might be able to explain it better than i.
Try uninstalling the touch screen as follows:
Check the box to delete the driver from the system then select "scan for hardware change"
If this fails (or touch is missing in above) then provide your product ID and I might be able to find the HP proprietary driver.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
03-28-2022 09:49 AM
Hi @BeemerBiker
normally we are recommended to write in English here..
I think your indication is quite clear, if the user speaks better English than me, it should be fine...
But in case, where I'm there if needed..
But just if that's not enough
"I found this but cannot find INTEL SERIAL in device manager,"
I did not look for the product page, it may indeed be different..
but you have looked/expanded all the sections in the manager?
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Windows 11 22h2 inside , user
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03-29-2022 11:25 AM
try this
Intel Slate IO/Video/Audio/Camera Driver Package
| 1008416 Rev.M | 162.2 MB | Mar 12, 2019 | Download |
was this reply helpful , or just say thank you ? Click on the yes button
Please remember to mark the answers this can help other users
Desktop-Knowledge-Base
Windows 11 22h2 inside , user
------------------------------------------------------------------------------------------------------------
04-01-2022 05:41 AM
🌹
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Windows 11 22h2 inside , user
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05-17-2022 09:36 PM
After in Device manager - Human Interface Devices I uninstalled touch screen , it disappeared from the list. Then at the top of the same page go to "Action", click on "scan for hardware changes". After these manipulations my Hp laptop now has returned the touch screen function!