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HP Recommended
HP ElitePad 1000 G2 Base Model Tablet
Microsoft Windows 10 (64-bit)

Hello,

Following a Window 10 update, my touch screen no longer works.

elitepad 1000 G2

I found this but cannot find INTEL SERIAL in device manager,

 

https://support.hp.com/fr-fr/document/c04716802

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

try this

 

Intel Slate IO/Video/Audio/Camera Driver Package

 

 

1008416 Rev.M162.2 MBMar 12, 2019Download
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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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View solution in original post

8 REPLIES 8
HP Recommended

I found this but cannot find INTEL SERIAL in device manager,

https://support.hp.com/fr-fr/document/c04716802

 


I cannot help you with that but our French language expert  @Prométhée might be able to explain it better than i.

 

Try uninstalling the touch screen as follows:

 

BeemerBiker_0-1648431038101.png

 

Check the box to delete the driver from the system then select "scan for hardware change"

 

If this fails (or touch is missing in above) then provide your product ID and I might be able to find the HP proprietary driver.


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

Hi @BeemerBiker 

normally we are recommended to write in English here..
I think your indication is quite clear, if the user speaks better English than me, it should be fine...
But in case, where I'm there if needed..
But just if that's not enough
"I found this but cannot find INTEL SERIAL in device manager,"
I did not look for the product page, it may indeed be different..
but you have looked/expanded all the sections in the manager?

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

Hello

 

Thank you for your help

I don't have this information:

 

sorry it s French

 

Capture.PNGCapture2.PNG

 

HP Recommended
HP Recommended

try this

 

Intel Slate IO/Video/Audio/Camera Driver Package

 

 

1008416 Rev.M162.2 MBMar 12, 2019Download
--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

😍😍

 

 

HP Recommended

🌹

10

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was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

After in Device manager - Human Interface Devices I uninstalled touch screen , it disappeared from the list. Then at the top of the same page go to "Action", click on "scan for hardware changes". After these manipulations my Hp laptop now has returned the touch screen function!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.