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‎05-30-2024 06:18 PM

HP Recommended
Product: HP Pavilion x360 m1-u001dx (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Very slow computer

Category:
1 REPLY 1

‎05-31-2024 06:25 AM

HP Recommended

If you were satisfied with the PC in the past and this slowdown is just now manifesting, then the possibility is you have a malware infection or the hard drive is about to fail.

For the malware, run the scan this PC from the installed antivirus. If you do not have antivirus installed or it is out of date, then there are some online sites that can run

https://www.eset.com/uk/home/online-scanner/

https://www.f-secure.com/en/online-scanner

If the hard drive is about to fail, run the Diagnostics routine.

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results.


I'm not an HP employee.
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