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‎07-16-2025 03:16 PM

HP Recommended
Product: thunderbolt 4 G6
Operating System: Microsoft Windows 11

I purchased a new Thunderbolt 4 100 W G6 dock. The support.hp.com website and the Support Assistant app wont detect the dock, nor find it by the S/N. So I can't get support or register the warranty. I've tried calling in as well but the phone system also won't recognize the S/N and stops the call. Any ideas how to proceed? 

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