08-20-2019 09:46 AM
case fan starts, then stops running
08-22-2019 05:07 PM
Thank you for posting your query on HP Community,
Does the computer freeze or shuts down due to overheating?
Did you try to update the Bios?
In the meantime, let's try these steps here:
Perform a Hard reset on the PC:
Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:
1. If Windows is open, click Start and then Shutdown.
If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.
2. With the power off, disconnect the power cord from the back of the computer.
3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.
4. Reconnect the power cord and turn on the power.
If the computer does not shut down due to overheating, I would suggest you try to update the Bios on your PC.
Next thing, I would suggest here is to update the Bios and Chipset drivers on your PC either from our HP support website, using this link or you can download it using HP support Assistant,
To download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
Refer this link to know how to use HP support assistant.
For now, please perform all the prescribed steps from this link for overheating issues.
Also please take appropriate measures to reduce heat inside the computer from this link that helps to reduce heat.
Let me know how it goes for further assistance.
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