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smayway
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tilted monitor

HP Recommended
Pavillion All-in-One 24
Microsoft Windows 10 (32-bit)

I have a brand new HP Pavillion All-in-One Desktop that I opened yesterday from BestBuy.  The monitor is slighted crooked.  Is there a way to adjust it?  I've seen other posts of this problem from last year. 

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old_geekster
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@smayway , welcome to the forum.

 

What is the Product Number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. You can find the Product Number at the bottom of the page when you open HP Support Assistant.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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smayway
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Product ID:  00325-81933-20781-AAOEM

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old_geekster
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Thank you for the additional information, @smayway!  However, you gave me the Product I.D.  I need the Product Number.  It will be 7 letters and numbers.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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smayway
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9ED40AA#ABA

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old_geekster
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@smayway wrote:

9ED40AA#ABA


@smayway, this is exactly what I needed.

 

Unfortunately, HP hasn't provided a manual for the AIO in it Product Specifications.  This is where you would find instructions for adjusting the stand of the monitor.  I suggest that you contact BestBuy to see what they have to say.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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smayway
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they will let me exchange it for a new one.  It came out of the box defective and with the warped bottom of the display, I suspect it isn't something that can be adjusted.  Hopefully a new one will not have the same defect.  thank you! 

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old_geekster
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You are welcome, @smayway!  I had no doubt that BestBuy would take care of the problem.

 

Good luck!



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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