touch screen does not work

[LIZMPEREZ1]

I am curious if anyone has been able to find out why the touch screen on a desktop suddenly does not work.

I checked the device manager, but the HID is hidden. When I check the HID for the Touch Screen, it has a code 45. What does that mean?

How can this be remedied? I tried to reach out to HP tech support lost money in the process and they ultimately could not fix it. They said most people don't use it. I do and want to continue using it. It is so frustrating no one can give you a straight answer.

[Irfan_06]

Hi @LIZMPEREZ1,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I understand you're experiencing an issue with the touchscreen your PC/Laptop.

To understand the issue and help you, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- When was the last time it was working fine?

- Were there any changes made to your PC/Laptop recently?

Take care and have a great day ahead!

Irwin6

HP Support