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- HP Community
- Desktops
- Desktop Hardware and Upgrade Questions
- touch screen does not work

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10-20-2024 11:45 AM
I am curious if anyone has been able to find out why the touch screen on a desktop suddenly does not work.
I checked the device manager, but the HID is hidden. When I check the HID for the Touch Screen, it has a code 45. What does that mean?
How can this be remedied? I tried to reach out to HP tech support lost money in the process and they ultimately could not fix it. They said most people don't use it. I do and want to continue using it. It is so frustrating no one can give you a straight answer.
10-23-2024 06:40 AM
Hi @LIZMPEREZ1,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to assist you.
I understand you're experiencing an issue with the touchscreen your PC/Laptop.
To understand the issue and help you, please share the details listed below:
Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.
- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).
- When was the last time it was working fine?
- Were there any changes made to your PC/Laptop recently?
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee