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‎07-11-2021 05:01 AM

HP Recommended
Product: HP 13-s120wm
Operating System: Microsoft Windows 10 (64-bit)

hey guys, i have a troubleshoot problem where i can only see “troubleshoot” and “turn off your pc” when i click trouble shoot it takes me straight to advance options. i can’t restart it i have no restart option. I tried everything off of YouTube and did every command prompt. 

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2 REPLIES 2

‎07-11-2021 05:10 AM

HP Recommended

hi

try tests

HP PCs - Testing for Hardware Failures | HP® Customer Support

if you have an error code give it here, thank you

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Windows 11 22h2 inside , user

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‎07-18-2021 06:23 AM

HP Recommended

sorry for late respond but, it says 

image.jpg

 

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