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69vis69
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Message 1 of 3
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troubleshoot

HP Recommended
HP 13-s120wm
Microsoft Windows 10 (64-bit)

hey guys, i have a troubleshoot problem where i can only see “troubleshoot” and “turn off your pc” when i click trouble shoot it takes me straight to advance options. i can’t restart it i have no restart option. I tried everything off of YouTube and did every command prompt. 

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Prométhée
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Message 2 of 3
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HP Recommended

hi

try tests

HP PCs - Testing for Hardware Failures | HP® Customer Support

if you have an error code give it here, thank you

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Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it



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69vis69
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Message 3 of 3
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HP Recommended

sorry for late respond but, it says 

image.jpg

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