• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP Notebook - 15q-bu028tu

Hi,

 

I have a laptop HP Notebook - 15q-bu028tu On device manager under other devices the PCI's and unknown devices shows that drivers are missing, when i try to update them it says drivers are not installed.

Attached are some screen shots that i hope will be useful.

 

photo_6176824405657767356_y.jpgphoto_6176824405657767357_y.jpgphoto_6176824405657767361_y.jpgphoto_6176824405657767362_y.jpgphoto_6176824405657767363_y.jpgPlease can someone help me find the right drivers for these devices?

 

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

See if these two drivers install everything.

 

Intel Chipset Installation Utility and Driver

 

https://ftp.hp.com/pub/softpaq/sp148501-149000/sp148947.exe 

 

Intel Dynamic Tuning Driver

 

https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101074.exe 

 

Restart the PC after installing the drivers.

View solution in original post

7 REPLIES 7
HP Recommended

Hi:

 

See if these two drivers install everything.

 

Intel Chipset Installation Utility and Driver

 

https://ftp.hp.com/pub/softpaq/sp148501-149000/sp148947.exe 

 

Intel Dynamic Tuning Driver

 

https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101074.exe 

 

Restart the PC after installing the drivers.

HP Recommended

new.jpg

HP Recommended

Try this driver instead:

 

Intel Dynamic Platform and Thermal Framework Client Driver

 

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96724.exe 

HP Recommended

same error

HP Recommended

Just install the chipset driver and restart the PC. 

 

Let me know what's left. 

 

Then copy and paste the hardware IDs for the remaining devices rather than providing screenshots because they are different for me to read.

HP Recommended

everything if fine now . thank you

HP Recommended

You're very welcome.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.