• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎10-17-2022 12:29 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

can i upgrade my aio desktop i3 6th gen (20-c020in) to 16gb ram and 1tb ssd or 256gb ssd with existing 1tb hdd? need answers on top priority.

Category:
1 REPLY 1

‎10-17-2022 03:21 AM - edited ‎10-17-2022 03:26 AM

HP Recommended

Your CPU cannot be upgraded as it is soldered onto the motherboard

Your system can be expanded to 16g b of memory using

 PC4-17000 DDR4-2133  single rank (1Rx8)  of 8gb sticks of memory

 

You wrote that Windows was 32bits.  Possibly you are mistaken as your system shipped with 64 bit windows

please check as described below because 32bit windows only supports 4gb of memory

https://support.hp.com/us-en/document/c03666764#:~:text=Right%2Dclick%20the%20Start%20button,system%....

 

You will have to replace your 1tb drive with a larger,.  I recommend you use a USB3 external drive to expand your storage. 

There is no slot for a m.2 other than the Wi-Fi m.2 slot 

 

If you have 4gb of memory you can add another identical 4gb stick easily for total of 8.  Based on your CPU and motherboard I suspect going to 16gb will not make a notable difference over 8gb.

 

I also recommend you contact a retail store and have them install the ram as I was unable to find a recommended 8gb memory stick.  The parts list only had 4gb.. 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.