usb3 doesnt work

[spaarks]

23-q130 All-in-One.

Linux Mint MATE 20

One of the bottom USB3 ports stopped working some months ago. The other has now stopped working as well.

The Driver Manager says my drivers are all up to date.

Is there any way I can test to see if it is a hardware problem.

In that case am I right in thinking that the only solution would be to replace the mother board?

[ub6424]

Hello @spaarks 

Sorry to hear that you are having problems ... and I would like to help you.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results

Good luck

[spaarks]

Thanks, but the UEFI hardware diagnostic shows only the hard drive.

[ub6424]

Hello @spaarks 

(1) Try the usb method:

See section <HP PC Hardware Diagnostics 4-IN-1 USB KEY>

https://support.hp.com/us-en/help/hp-pc-hardware-diagnostics?openCLC=true

(2) Please report your results

[spaarks]

The USB Diagnostic is a Windows .exe file. I cannot run it on Linux.

[ub6424]

Please try to think along, of course you need to create the hp usb flash disk on another computer running Windows !

[spaarks]

Of course I am very well aware that the flash disk needs to be created on a computer running Windows. I do not have a computer running Windows, and do not have access to a computer running Windows.

[ub6424]

Ask a friend/neighbor, it is only about creating the bootable USB flash disk with HP Diagnostics.