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‎12-28-2019 01:23 PM

HP Recommended
Product: HPE-570t
Operating System: Microsoft Windows 10 (64-bit)

i just purchased an HP 27 QD monitor. My desktop (HPE-270t) came with a Radeon HD 5450 video card installed, but it cannot display the native resolution of the montor (2560x1400).

Is there a video card compatible with my desktop to display 2560 x 1400?

 

5 REPLIES 5

‎12-30-2019 04:11 PM

HP Recommended

@bdewolf , welcome to the forum.

 

Your options for a new video card are limited.  The newer cards require UEFI in the motherboard instead of a standard/Legacy BIOS.  HP didn't begin using UEFI until mid-October, 2012 with Win 8.  Your computer was released in January, 2011.  Also, the power supply unit (PSU) in your computer is only 300W.  Most newer cards require at least 400W to operate properly.

 

I suggest that you choose a video card manufacturer and contact their Tech Support for help with choosing the best card for your system.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

 

 



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎01-03-2020 04:14 PM

HP Recommended

i contacted PNY for a solution and they recommended the GeForce GT610 graphics card. it is sold as a legacy-bios graphics card.

When i install it in my PC, it freezes at the boot screen displaying system memory, etc. i have to do a hard power down to get out of the screen.

other than enabling on board graphics (currently disabled), there aren't any other options for graphics.

can my issue be that i am running Windows 10, 64 bit?

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‎01-03-2020 04:32 PM

HP Recommended

Thank you for the additional information, @bdewolf!

 

I don't believe that your problem has anything to do with Win 10, 64-bit.  I suggest that you contact PNY's Tech Support again and tell them what your system is doing.  They should be able to help you make any necessary changes.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎01-04-2020 10:03 AM

HP Recommended

PNY insists it's a compatibility issue and that i should try a GeGorce 8400GS card.

i am wondering if i should uninstall the AMD Radeon drivers before installing the GT610?

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‎01-04-2020 08:21 PM

HP Recommended

@bdewolf, you should definitely uninstall the AMD driver before installing the nVidia driver.  This could cause a conflict.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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