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wifi adapter and update issues

HP Recommended
HP Pavilion Desktop 550-103na
Microsoft Windows 10 (64-bit)

We have been experiencing intermittent problems with the computer for around a year but nothing a restart couldn't fix so we thought nothing of it. But, as of recent, the computer has become almost unusable. 


Currently, our main problem is that the computer drops internet connection multiple times an hour. None of our other devices drop connection to our 200mbps fibre broadband. Running a diagnostics we get the error "The intel(R) Dual Band Wireless- AC 7260 adapter is experiencing driver- or hardware -related problems". We have tried multiple fixes suggested on the microsoft support forum but none of them work. Because this fault renders the computer useless to us we sought advice from two separate computer specialists. Both said that it sounds like faulty hardware and the computer should be opened up and the faulty part replaced. We were advised by both specialists that given the computers age this shouldn't happen and to contact HP direct. I couldn't find an email address to contact HP so I am hoping the community may be able to help me.


The above is a relatively new fault, the ongoing intermittent problems we have experienced for around a year include a black lit screen after updates and random blue screen.


We have always kept the computer up to date with the latest feature and quality updates. However, we have noticed that the last few updates the computer restarts with a black lit screen and no matter how long you leave it, press Cntrl+Alt+Del, windows key, Esc key, the computer does not restart. Even if we try to 'power cut' and restart, this does not work and again leaves us with a black lit screen. To get it running we have to restart in safe boot mode to uninstall the latest feature update. Also, occasionally and randomly, we will get the blue screen with an unhappy face saying the computer ran in to a problem and needs to restart, to which sometimes we end up in a cycle of the blue screens one after the other upon restart.


Any advice to help fix the issues as in its current state it is useless to us?

Thank you in advance 🙂

HP Support Agent
HP Support Agent
10,488 10,491 471 748
Message 2 of 2
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HP Recommended

@paigeypoo Welcome to HP Community!


I understand that you are facing issues with wifi.


Here's a guided troubleshooter that will help fix this issue: Click here 

Try these steps: 


Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties  > Under properties go to Power Management Tab> Uncheck  "Allow the computer to turn off this device to save power". 


If the issue persists, continue with the below steps: 

  • If your computer has a wireless key or button on or near the keyboard and the wireless activity light is off or amber in color, then press the key or button to enable your wireless adapter. This key might be the F10 key, F12 key or labeled with a symbol of an airplane. 

  • If wireless activity comes on or the activity light turns blue, you have enabled wireless on your system. Try connecting to the Internet again. If problems persist, continue using these steps. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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