wireless keyboard

[Baby-G]

I need help with  the wireless keyboard . when I first got the comp it worked but it suddenly stopped working.

[Hawks_Eye]

Hi @Baby-G 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

That’s frustrating! Let’s go through some steps to get your wireless keyboard working again:

Check the Batteries

• If your keyboard uses replaceable batteries, swap them out for fresh ones.
• If it has a built-in rechargeable battery, try charging it.

Verify Connection Mode

• Some keyboards have a switch between Bluetooth and USB dongle mode.
• Make sure it’s set to the correct mode.

Reconnect the Keyboard

• If using Bluetooth, go to Settings > Bluetooth & Devices and remove the keyboard.
• Put the keyboard in pairing mode and reconnect it.
• If using a USB dongle, unplug it and try a different port.

Check for Interference

• Other wireless devices (Wi-Fi routers, Bluetooth speakers) can interfere.
• Move the keyboard closer to the computer and away from other electronics.

Restart the Computer

• A simple restart can refresh the connection.

Update Keyboard Drivers

• Go to Device Manager > Keyboards, right-click your keyboard, and select Update Driver.
• If the issue persists, uninstall the keyboard and restart your computer.

Test on Another Device

• If possible, connect the keyboard to another computer to see if it works.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye