wireless

[rboyle75]

HP510 Keyboard and mouse combo came with computer, but won't connect

[Hawks_Eye]

Hi @rboyle75 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand that your HP 510 keyboard and mouse combo is not connecting. 

Before we proceed further, could you let me know if you have already tried any troubleshooting steps such as checking connections or testing them on another device?

To guide you accurately, I’ll also need a few more details:

The exact HP computer model these accessories came with.

Whether the keyboard and mouse are wired or wireless.

If wireless, are they using Bluetooth or a USB receiver?

This information will help me provide steps that are specific to your product and supported by HP resources. Could you share these details so we can better understand the situation?

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

[rboyle756]

HP OmniDesk Desktop M02-0127c PC (BP5E2AA)

Came with wireless keyboard and mouse that won't connect

[VikramTheGreat]

Hi @rboyle756,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out. I understand how frustrating it can be when the wireless keyboard and mouse that came with your HP OmniDesk Desktop M02-0127c PC (BP5E2AA) won't connect. Let's go through a few checks that commonly resolve this issue.
 

1. Check the batteries
   • Make sure fresh batteries are installed correctly in both the keyboard and the mouse.
   • If the batteries were pre-installed, try replacing them with a new set.
      
2. Verify the USB wireless receiver
   • Ensure the small USB receiver is securely connected directly to a USB port on the desktop.
   • If it's connected through a USB hub or extender, move it to a USB port on the computer.
      
3. Turn the keyboard and mouse on
   • Confirm that the power switch on both devices is in the On position.
   • If your keyboard or mouse has a Connect button, press it to initiate pairing with the USB receiver.
      
4. Try a different USB port
   • Disconnect the USB receiver and connect it to another USB port on the computer.
   • Wait a few moments for Windows to detect the receiver.
      
5. Restart the computer
   • Leave the USB receiver connected and restart the desktop.
   • Once Windows loads, check whether the keyboard and mouse respond.
      
6. Check Device Manager
   • Open Device Manager and expand Keyboards, Mice and other pointing devices, and Universal Serial Bus controllers.
   • If you see any device with a yellow exclamation mark, please let me know which device is affected.
      

If the keyboard and mouse still do not connect, could you please let me know:

• Does the mouse LED light up when you switch it on?
• Were the keyboard and mouse working previously, or is this the first time you're setting up the computer?
• Is the USB wireless receiver plugged into the computer?

With those details, I'll be happy to guide you with the next steps.

I hope this helps.

Take care and have an amazing day!

[rboyle756 · Accepted solution]

I finally found the dongle inside the Mouse. Your box needs better instructions.

[VikramTheGreat]

Hi @rboyle756,

Thank you for the update. I'm glad you were able to locate the USB receiver inside the mouse.

I also appreciate your feedback regarding the packaging and instructions. I'll be sure to pass your comments along to the appropriate team, as clearer guidance can certainly help prevent confusion during setup.
 

Please let us know if you need any further assistance. We're always happy to help.