0 Download Speed

[N-C8]

My PC has 0 download speed, and as a student currently enrolled in an engineering program, it is crucial that I am able to download various things for my classes. I don't know why all of a sudden I am unable to download anything, but it just recently started. I've checked speedtest.net and every time I try to use a fix nothing happens for the download speed, but my upload speed has remained constant I have checked for malware, system updates, driver updates, and everything else I could find online but nothing worked. Any ideas on how I can fix this?

[Raj_05]

Hi @N-C8,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating, especially with the need for downloads for your studies. Here are a few troubleshooting steps you can try to address the issue with your HP OMEN Laptop - 17.

Reset Network Settings: Sometimes network settings can become corrupted. You can reset them:

• Open Settings > Network & Internet > Status.
• Scroll down to Network Reset and click on it.
• Click Reset Now and restart your laptop.

Check the TCP/IPv4 Settings: Make sure your IP settings are configured to obtain an IP address and DNS server automatically.

• Right-click the Network Icon in your taskbar and choose Open Network & Internet Settings.
• Click on Change adapter options.
• Right-click your network connection and select Properties.
• Select Internet Protocol Version 4 (TCP/IPv4) and make sure it’s set to Obtain an IP address automatically and Obtain DNS server address automatically.

Disable VPN or Proxy: If you’re using a VPN or proxy server, it could be affecting your download speeds. Disable any VPN or proxy servers to see if it helps.

Check for Background Processes: Open Task Manager (Ctrl + Shift + Esc) and check if any processes are using a significant amount of bandwidth or resources. This can sometimes cause slow downloads or other network issues.

Test in Safe Mode with Networking: Boot your computer in Safe Mode with Networking to check if any third-party software is causing the issue.

• Hold down the Shift key and click Restart from the Start menu.
• Select Troubleshoot > Advanced options > Startup Settings > Restart.
• After the restart, select 4 or F4 to boot into Safe Mode with Networking.
• Test your download speed again to see if it improves.

Update or Reinstall Network Drivers: Even though you've updated drivers, it's worth trying to uninstall and reinstall the network adapter drivers:

• Press Windows + X and choose Device Manager.
• Expand the Network Adapters section.
• Right-click on your network adapter and select Uninstall device.
• Restart your laptop and Windows will automatically reinstall the drivers.

Try a Different DNS Server: Sometimes the default DNS can be slow. You could try changing it to a faster DNS provider, such as Google’s or Cloudflare’s DNS:

• Open Network & Internet Settings > Change Adapter Options.
• Right-click your network connection and select Properties.
• Double-click Internet Protocol Version 4 (TCP/IPv4).
• Choose Use the following DNS server addresses and enter:
  • Preferred DNS server: 8.8.8.8 (Google DNS)
  • Alternate DNS server: 8.8.4.4 (Google DNS)

Test on Another Network: If possible, test your laptop on a different Wi-Fi network or a wired connection. This can help determine if the issue is related to your network or your laptop.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support