12C HID Error Code

[qqrypt]

Hello. It wasn't this bad before, I simply had to restart a few times, but as time has passed on it has gotten worse. My issue has gotten worse. I've restarted many times, it doesn't work. It appeared yesterday, I'm not sure what happened. But when I checked my settings, device manager, etc., the touchpad sections had re-appeared. Whenever my cursor disappears, so does the 'mice and other pointing devices,' 'touchpad,' sections of my settings, etc. The mouse properties section stays, but the others I have listed do not appear, I cannot access them. This image is my device manager, human interface devices settings. T

[Prométhée]

Hello

[start]This is an automatic response
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Some elements may therefore not apply to you 
To be able to answer you effectively, we need some information

we need the exact model of your computer, and the product number
To find it follow this
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HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Give the full name with the product number P / N

this is not a model:
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb

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[qqrypt]

Sorry if this isn't exactly what you were asking for, I'm not good with this kind of stuff

HP Laptop Name - PAVILION

Product number: 2F9L5PA#ABG

Serial number: [Personal Information Removed]

[Prométhée]

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-x360-convertible-laptop-pc-14-dw1000/35...

have you tried reinstalling the available drivers?

[ub6424]

Hello @qqrypt 

(1) Update BIOS

HP Consumer Notebook PC BIOS Update (ROM Family SSID 87F4/87F5)

F.41 Rev.A

10.7 MB

Apr 10, 2022

Download

(2) Install and run Support Assistant to check for all drivers and hardware/drivers issues

HP Support Assistant

9.7.433.0 Rev.A

162.2 MB

May 13, 2021

Download

(3) Reboot and test again ...

best regards

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[Prométhée]

---

@ub6424 wrote:

Hello @qqrypt 

(1) Update BIOS

HP Consumer Notebook PC BIOS Update (ROM Family SSID 87F4/87F5)

F.41 Rev.A

10.7 MB

Apr 10, 2022

Download

             ⌨️

---

Please @ub6424 
do not tell a user to perform a bios update, like this
In many cases, this will not solve a particular problem!
And it is very risky, many users report here, problems following a bios update, and the computer becomes unusable

[ub6424]

Hello @Prométhée 

>do not tell a user to perform a bios update, like this

I do not agree here.

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.

• The current BIOS does not support a hardware component or a Windows upgrade.

• HP Support recommends installing a specific BIOS update.

"

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

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             ⌨️

[qqrypt]

I didn't before you replied, but it didn't work when I did

[qqrypt]

This didn't work

[ub6424]

Hello @qqrypt 

(1) In the Device Manager right-click the device > Properties > Details, then choose "Hardware Ids" from the drop-down menu under "Property".

What is listed under "Value"? ( Screenshot please or copy/paste text here)

(2) In the Device Manager right-click the device > Properties > Details, then choose "Compatible Ids" from the drop-down menu under "Property".
What is listed under "Value"? ( Screenshot please or copy/paste text here)

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️