2 day old omni locked out. Spent 4 hours trying ALL supposed support options. NONE WORK

[Dawnstaruk]

2 day old omni locked out. Spent 4 hours trying ALL supposed support options. NONE WORK.

Got one with a code who will call shortly..........

Got a human. explained issue. No problem I have set up a tech to call back in 30.. What days as 12 hours have passed.

What disgusts me is I have had 14 HP. (hew Packard) towers in last 25 years.

Not once had an issue, I even recommend to others.

Buta total lack of support is disgusting.

[VikramTheGreat]

Hi @Dawnstaruk,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I'm sorry you're going through this, especially with a brand-new HP Omni Desk Desktop AI PC M03-0000i. It’s incredibly frustrating to be locked out of a system just days after purchase, and even more so when support doesn't follow through as promised.

Here’s what you can try:

1. Official HP Support Page for Your Model

You can access all drivers, manuals, and troubleshooting tools here: 🔗 HP OmniDesk Desktop AI M02-02xx PC (B58XXAS) Software and Driver Downloads | HP® Support

2. Please try to run an Extensive Test -

1. Hold the power button for at least five seconds to turn off the computer. 

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key. 

3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests. 

4. Click Extensive Test

Share the test result and let me know more about the error to help you better.

I hope this helps.

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[Dawnstaruk]

 Thanks Vikram. I had gone thru the options you outlined twice while trying to wake up HP support. Final solution was to do a full reinstall of the OS. 

It just annoys me after supporting and having had so many HP computers, the one and only I have purchased I actually added 3 years warranty. Now I find it is basically worthless.

Thanks again for your input.

[VikramTheGreat · Accepted solution]

Hi @Dawnstaruk,

I'm sorry to hear that you had to deal with such an issue on a brand-new device — that’s not the experience anyone expects, especially on a brand-new device. Just checking in — were you able to get everything resolved after the OS reinstall, or do you still need help?
 

Also, since you mentioned the extended warranty, it's worth confirming exactly what it covers. Sometimes there are different options covered, like Onsite, service or ADP, so if you would like, we can check. I’d be happy to help you check if needed.

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat