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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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11-17-2020 01:07 AM
I ran a short drive test an failed the code is 909222-000AA2-WPWV5A-60U403 Then i ran the long drive test an failed code is 909222-000AA2-WPWV5A-61CU03 is anyone out there that can help?
11-17-2020 07:49 AM
Hi:
The failure codes mean that your PC's hard drive needs to be replaced and the operating system reinstalled.
Below is the link to the servicing guide where you can find the hard drive removal and replacement procedure.
http://h10032.www1.hp.com/ctg/Manual/c03359399
After you replace the drive, you can reinstall W10 for free by making bootable installation media using the media creation tool from the link below.
https://www.microsoft.com/en-us/software-download/windows10
During the installation process if you are asked to enter a product key, select the 'I don't have a product key' option.