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Star1137
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Message 1 of 2
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2 tests failed

‎11-17-2020 01:07 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I ran a short drive test an failed the code is 909222-000AA2-WPWV5A-60U403  Then i ran the long drive test an failed code is 909222-000AA2-WPWV5A-61CU03  is anyone out there that can help?

Deborah
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Paul_Tikkanen
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Message 2 of 2
Flag Post

‎11-17-2020 07:49 AM

HP Recommended

Hi:

 

The failure codes mean that your PC's hard drive needs to be replaced and the operating system reinstalled.

 

Below is the link to the servicing guide where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c03359399

 

After you replace the drive, you can reinstall W10 for free by making bootable installation media using the media creation tool from the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

During the installation process if you are asked to enter a product key, select the 'I don't have a product key' option.

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