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- 20-c023w All-in-One not listed in models on HP Cloud Recover...

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08-02-2020 01:56 PM
My 20-c023w is really messed up. I can't even get the recovery tool on my computer to work, so I figured I'd need to download a recovery image on a flash drive on a different computer. I did, and I entered my serial number in the HP Cloud Recovery tool, but my model is not listed.
Can I just select a different, sort of similar model?
I looked, there are also no drivers available on the page for my model on the HP website.
What should I do?
08-04-2020 10:14 PM
Welcome to the HP Support Community. I'd be happy to assist you with the recovery issue.
Please create Windows 10 installation media from here - Download Tool Now.
Hope this helps! Keep me posted.
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Have a great day!
Asmita
I am an HP Employee