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20-c023w All-in-One not listed in models on HP Cloud Recovery tool. Should I pick a similar model?

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HP 20-c023w All-In-One

My 20-c023w is really messed up. I can't even get the recovery tool on my computer to work, so I figured I'd need to download a recovery image on a flash drive on a different computer. I did, and I entered my serial number in the HP Cloud Recovery tool, but my model is not listed. 

Can I just select a different, sort of similar model?

I looked, there are also no drivers available on the page for my model on the HP website.

What should I do?

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Hi @karahwithanh


Welcome to the HP Support Community. I'd be happy to assist you with the recovery issue. 


Please create Windows 10 installation media from here - Download Tool Now


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

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