20-c023w All-in-One not listed in models on HP Cloud Recovery tool. Should I pick a similar model?

[karahwithanh]

My 20-c023w is really messed up. I can't even get the recovery tool on my computer to work, so I figured I'd need to download a recovery image on a flash drive on a different computer. I did, and I entered my serial number in the HP Cloud Recovery tool, but my model is not listed. 

Can I just select a different, sort of similar model?

I looked, there are also no drivers available on the page for my model on the HP website.

What should I do?

[asmita6658]

Hi @karahwithanh

Welcome to the HP Support Community. I'd be happy to assist you with the recovery issue. 

Please create Windows 10 installation media from here - Download Tool Now. 

Hope this helps! Keep me posted. 

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