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UnknownNordic
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Solved!

24 digit failure id

HP Recommended
elitebook 8440p
Microsoft Windows 7 (64-bit)

Im doing diagnostics, for a while ive had an error on boot about main battery failure.
Ive done diagnostics and get the CSR code.
But apparently HP dont host CSR anymore?
So where do I go with the failure ID and product ID, to use the quick solutions of Computer Self Repair?
Failure ID: RPKRXH-55WALP-X87Q3F-C08903
Product ID: WJ681AW#ABU

Thanks in advance.

 

Nord

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Paul_Tikkanen
Level 21
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Hi:

 

HP doesn't provide the website anymore because the code generates the PC's serial number and HP has gotten very strict regarding the dissemination of personal information such as serial numbers and whatnot.

 

I have found that the 24 character failure codes are pretty useless in that they spend most of their time generating the PC's serial number and little more.

 

Here is a copy and paste of the error report generated by the code you posted, minus your notebook's serial number.

 

As you can see, it provides nothing more than what you already know.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
RPKRXH-55WALP-X87Q3F-C08903OK00000000005/31/21601PowerAC Adaptor, Battery, Cache Battery Pack, Charger, Power Cord, Power SupplyBattery 1

 

I would assume that you would need to install a new battery to correct the problem.

 

 

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Paul_Tikkanen
Level 21
Level 21
136,405 91,067 20,984 28,073
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

HP doesn't provide the website anymore because the code generates the PC's serial number and HP has gotten very strict regarding the dissemination of personal information such as serial numbers and whatnot.

 

I have found that the 24 character failure codes are pretty useless in that they spend most of their time generating the PC's serial number and little more.

 

Here is a copy and paste of the error report generated by the code you posted, minus your notebook's serial number.

 

As you can see, it provides nothing more than what you already know.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
RPKRXH-55WALP-X87Q3F-C08903OK00000000005/31/21601PowerAC Adaptor, Battery, Cache Battery Pack, Charger, Power Cord, Power SupplyBattery 1

 

I would assume that you would need to install a new battery to correct the problem.

 

 

View solution in original post

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UnknownNordic
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Sound, thanks for that. Its the external battery, cheap third party one, ill get an official HP one.
Thanks very much for that Paul.

Cheers, Nord.

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Paul_Tikkanen
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136,405 91,067 20,984 28,073
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You're very welcome, Nord.

 

Cheers,

 

Paul

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