25L HP Omen Keep Crashing

[Kegofelstein]

My 25L Omen keeps crashing randomly. I have noticed that it is only when I am not using the computer and I have stepped away from the computer and have not put it to sleep. I figure that it may be a heat issue, but it is usually getting good circulation and not dusty on the inside. When it crashes, the screen goes completely black and everything turns off at once.

Any suggestions?

[Gaya1239]

Hi @Kegofelstein, 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

I understand you are facing issues with your HP notebook and want to perform recovery, Not to worry I will help you to get a resolution to resolve the issue.

May I know

1. Since when are you facing this issue

2. Have you made any changes on your PC post that this issue raised

Try system restore 

-

I suggest you follow this document's steps to resolve this issue. (Click on the Word document to open the web page to perform recovery). 

there are 3 option 

1. Microsoft System Restore

2. Reset this PC (f11)

3. Microsoft Windows Media Creation Tool ( If you want to  download an Operating system make sure you have a new 32GB flash drive to download the OS and do not use this flash drive for any other purpose )

HP PCs - Installing Windows 11 from a USB flash drive  Link   Media Creation Tool

You can refer to the below link for the steps on how to run the Recovery on the computer: link

Recommended Precautions for Running a System Recovery: 

•           Back up your personal data (All files in the system will be erased during the system recovery) 

•           Only have your power cord, keyboard, mouse, and monitor (in case of desktop) and only power cord (in case of notebooks) attached during the system recovery. (If other devices (printers, cameras, Ethernet cable for internet connection, audio speakers’ cable, and dual display setup) are connected during the system recovery, the system recovery process may stop and fail) 

•           The link will provide you with step-by-step instructions on how to perform a system recovery on an HP PC. 

I hope this helps. 

Take care and have a good day. 

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