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HP Recommended
HP EliteDesk 800 35W G2 Desktop Mini PC

Morning Everyone, I hope you're well.

 

Just a quick one, I power on and get 3 long beeps, 2 short beeps (3 red flashes, 2 white) Which I understand means 'The embedded controller has timed out waiting for BIOS to return from memory initialization.'  I think I have to power down, hold Windows key + B, power up while still holding down  win+B.  Presume I need a wired keyboard and internet connection?

 

If this doesn't work, any idea what I do next?

 

Thank you in advance

NIck

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@LordG 

Software failures will generate on-screen messages, usually about not finding an Operating System or not being able to boot. When the screen is blank, the PC is experiencing a major hardware failure.
--------------------
If the CapsLock key is blinking or there is beeping, read this HP information on the likely cause of the hardware failure based on the blinking or beeping patters.

For desktops, this HP thread describes the different blink and beep codes: https://support.hp.com/us-en/document/bph07107?jumpid=reg_r1002_usen_c-001_title_r0001
--------------------
To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself.

You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

If it is NOT possible to run diagnostics, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do because we have no way of accessing your PC from here to run diagnostics or repair hardware.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.

--------------------
If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then having HP do this is an inexpensive option for you. In that case, you should contact HP Customer Support to see about having it repaired or replaced under warranty.

Here is how you can get in touch with support:
Step 1. Here is the link: http://www.hp.com/contacthp/
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number or Chat option listed.

--------------------
If your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

If that link does not provide the results you want then use the main HP link:
https://support.hp.com/us-en/contact-hp?openCLC=true

Good Luck



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

2 REPLIES 2
HP Recommended

@LordG 

Software failures will generate on-screen messages, usually about not finding an Operating System or not being able to boot. When the screen is blank, the PC is experiencing a major hardware failure.
--------------------
If the CapsLock key is blinking or there is beeping, read this HP information on the likely cause of the hardware failure based on the blinking or beeping patters.

For desktops, this HP thread describes the different blink and beep codes: https://support.hp.com/us-en/document/bph07107?jumpid=reg_r1002_usen_c-001_title_r0001
--------------------
To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself.

You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

If it is NOT possible to run diagnostics, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do because we have no way of accessing your PC from here to run diagnostics or repair hardware.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.

--------------------
If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then having HP do this is an inexpensive option for you. In that case, you should contact HP Customer Support to see about having it repaired or replaced under warranty.

Here is how you can get in touch with support:
Step 1. Here is the link: http://www.hp.com/contacthp/
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number or Chat option listed.

--------------------
If your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

If that link does not provide the results you want then use the main HP link:
https://support.hp.com/us-en/contact-hp?openCLC=true

Good Luck



I am a volunteer and I do not work for, nor represent, HP
HP Recommended
  1. hey, @WAWood

i got a similar problem, the same 3 long 2 short beeps my pc boots up after it finishes repeating the code 4 to 5 times i also have a cmos problem because I didnt use it for quite some time so it doesnt even recognises my pin i set for the pc instead i use my microsoft id pass and it constantly fills up storage and crashes everything the only way to get it running is restarting it somehow that would probably be a virus i think i checked the hardware is working properly or atleast the pc shows it so.

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