• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-24-2024 04:52 AM

HP Recommended
Product: HP Pavilion Notebook - 15-ab269na (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Hi

I  reinstalled win 10 and it loaded a 32bit driver for my DVDRW drive. It cannot read the disk, I believe it needs 64bit driver but I cannot find one online. Can anyone provide a solution?

Category:
3 REPLIES 3

‎06-24-2024 06:18 AM

HP Recommended

Hi:

 

If your PC can't read a video DVD that is because W10 does not have any DVD playing software included.

 

You can install the free VLC media player from the Microsoft Store to play DVD's.

 

VLC - Free download and install on Windows | Microsoft Store

Was this reply helpful? Yes No

‎06-24-2024 07:41 AM

HP Recommended

Thank you but I have disks that I wish to install.

Was this reply helpful? Yes No

‎06-24-2024 09:06 AM

HP Recommended

You're very welcome.

 

So, the drive is not reading any disks?

 

There are no separate DVD drivers.  Whatever default driver Windows installed is the correct one.

 

If the DVD drive is present in Windows Explorer and the device manager shows the device is working properly, unfortunately, I don't know what the problem could be.

 

You can refer to this Microsoft article for additional assistance.

 

Your CD or DVD drive is not recognized by Windows or other programs - Microsoft Support

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.