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‎09-02-2020 12:40 PM - edited ‎09-02-2020 12:43 PM

HP Recommended
Product: HP Z 620
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have a Z620 Dual Xeon E5-2690 PC. During windows is running the system crash , there are error messages abot QPI links:

 

 

 

929 - Fatal MCA error.

           QPI1 error detected CPU1

            Generic interconnect level

            II other           transaction Generic PP - bus interconnect error - phy control error

932- Warning one of the QPI links is not operating

When I press F1 the system do not boot.

Is there any solution?

IMG_20200830_173047.jpg

 

932 - Warning one of the QPI links is not operating

2 REPLIES 2

‎09-03-2020 10:56 AM

HP Recommended

Try removing the 2nd CPU riser card from the Z620 and test again. If the system boots okay then try re-installing the 2nd CPU riser card and test again.

 

Has the fault just recently appeared?

 

Has the computer been moved recently?

HP Z620 - Liquid Cooled E5-1680v2 @4.7GHz / 64GB Hynix PC3-14900R 1866MHz / GTX1080Ti FE 11GB / Quadro P2000 5GB / Samsung 256GB PCIe M.2 256GB AHCI / Passmark 9.0 Rating = 7147 / CPU 17461 / 2D 1019 / 3D 14464 / Mem 3153 / Disk 15451 / Single Threaded 2551
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‎09-03-2020 02:51 PM

HP Recommended

I have removed the 2nd CPU riser and re-installed immediately.  The system boots ok. The problem seems to beresolved.

 

Thank you Brian.

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