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‎09-25-2024 07:46 AM - edited ‎09-25-2024 07:48 AM

HP Recommended
Product: 9C428AW

Hello!

 

Well, unfortuanetly this is my last resort, none of the other support options work. Can't enter the serial number, I get an error "something went wrong", can't contact any HP support personel.

Anyway, the problem is, yesterday I asked for support, and @SteffenBaierUK kindly answered. I downloaded the HP recovery tool and tried to make a recovery USB drive. Its a 64GB kingston one, but I got an error twice: Error code 0xC00405 . I also got a log file generated from both attempts, unfortunately i can't upload them here.

 

Any information about this code? I'm really lost and don't know whats the issue. Any way to get the image directly so I can burn the USB with RUFUS, or something?

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