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AndySquit
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Message 1 of 9
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Flag Post

A continuous pop up to update after the Latest bios update.

HP Recommended
Microsoft Windows 10 (64-bit)

Hi ,

After the latest Critical bios update Rom Family SSID 85BA, I keep getting a prompt to up date every time I restart the PC.

I have downloaded and restarted 3 times but no no avail, I still keep getting this annoying pop up.

Any help will be appreciated,

Thanks,

Andrew.

8 REPLIES 8
ub6424
Level 10
6,506 6,475 330 514
Message 2 of 9
Flag Post
HP Recommended

Hello @AndySquit 

 

Sorry to hear that you are having problems ... 

 

(1) Please send a screenshot/pictures of the pop message.

 

(2) To help you I need to know the product number (p/n) of your notebook !

 

You will find this information on the back of your notebook printed in small alphanumeric letters.

The product number (p/n) is legally allowed information, just about the computer, no sensitive data.

It is allowed to post in public, no problem.

 

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

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AndySquit
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Message 3 of 9
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HP Recommended

AndySquit_0-1656587554024.png

AndySquit_0-1656592277039.png

 

model number 24-xa1007na   hp pavillion all in 1 pc

I hope this helps,

Regards,

Andrew

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ub6424
Level 10
6,506 6,475 330 514
Message 4 of 9
Flag Post
HP Recommended

Hello @AndySquit 

 

Please blur the serial number of the last screenshot (support assistant) you added and reupload it.

Edit your post, delete the last screenshot and upload the modified again.

( like this )

ub6424_0-1656588957847.png

 

I will get back to you...

 

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

1 person found this reply helpful
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Prométhée
Level 16
11,409 11,259 1,160 3,661
Message 5 of 9
Flag Post
HP Recommended

hi @AndySquit  @ub6424 

@AndySquit 

Just a tip, because I've encountered this same type of problem, many times here..
Whatever one may say, a bios update is risky!
Sometimes there is a problem with the update, or the HP support assistant software!
The update may already be installed, there is a bug, and it is looping!
there is a problem with the update, is it won't install
Insist, can cause a practically irreversible failure
You will find the updates here, check, if it matches the version, and see which version is already installed
In any case, it's up to you, but I advise you to ignore this update

https://support.hp.com/au-en/drivers/selfservice/hp-pavilion-all-in-one-pc-24-xa1000a/38352651

HP Consumer Desktop PC BIOS Update (ROM Family SSID 85BA)

F.30 Rev.A11.1 MBMay 3, 2022

 

https://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/Bios-update-does-not-install/m-p/8307416

--------------------------------------------- Signature ---------------------------------------------
Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button
Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it



Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
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ub6424
Level 10
6,506 6,475 330 514
Message 6 of 9
Flag Post
HP Recommended

Hello @AndySquit 

 

(1) Uninstall HP Support Assistant

https://appuals.com/how-to-uninstall-programs-on-windows-10-that-wont-uninstall/

ub6424_1-1656641448636.png

 

(2) Reboot your notebook !

(3) Install new HP Support Assistant 9

https://ftp.ext.hp.com/pub/softpaq/sp140001-140500/sp140482.exe

(4) Reboot your notebook !

(5) Test again ...

 

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

1 person found this reply helpful
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AndySquit
Author
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Message 7 of 9
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Thanks everyone for your time help and assistance.

I am not confident in going any further with this so I will just have to live with this bios update pop up error.

Thanks again

Regards Andy

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Prométhée
Level 16
11,409 11,259 1,160 3,661
Message 8 of 9
Flag Post
HP Recommended

Disable automatic updates, so you don't get annoyed anymore

 

--------------------------------------------- Signature ---------------------------------------------
Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button
Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it



Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
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ub6424
Level 10
6,506 6,475 330 514
Message 9 of 9
Flag Post
HP Recommended

Hello @AndySquit 

 

It's easy to uninstall the 'HP Support Asisstant', please use the new version, then your problem is gone...

 

See my last post:

https://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/A-continuous-pop-up-to-update-a...

 

best regards

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