A continuous pop up to update after the Latest bios update.

[AndySquit]

Hi ,

After the latest Critical bios update Rom Family SSID 85BA, I keep getting a prompt to up date every time I restart the PC.

I have downloaded and restarted 3 times but no no avail, I still keep getting this annoying pop up.

Any help will be appreciated,

Thanks,

Andrew.

[ub6424]

Hello @AndySquit 

Sorry to hear that you are having problems ... 

(1) Please send a screenshot/pictures of the pop message.

(2) To help you I need to know the product number (p/n) of your notebook !

You will find this information on the back of your notebook printed in small alphanumeric letters.

The product number (p/n) is legally allowed information, just about the computer, no sensitive data.

It is allowed to post in public, no problem.

Please report your results

best regards

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[AndySquit]

model number 24-xa1007na   hp pavillion all in 1 pc

I hope this helps,

Regards,

Andrew

[ub6424]

Hello @AndySquit 

Please blur the serial number of the last screenshot (support assistant) you added and reupload it.

Edit your post, delete the last screenshot and upload the modified again.

( like this )

I will get back to you...

Please report your results

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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[Prométhée]

hi @AndySquit  @ub6424 

@AndySquit 

Just a tip, because I've encountered this same type of problem, many times here..
Whatever one may say, a bios update is risky!
Sometimes there is a problem with the update, or the HP support assistant software!
The update may already be installed, there is a bug, and it is looping!
there is a problem with the update, is it won't install
Insist, can cause a practically irreversible failure
You will find the updates here, check, if it matches the version, and see which version is already installed
In any case, it's up to you, but I advise you to ignore this update

https://support.hp.com/au-en/drivers/selfservice/hp-pavilion-all-in-one-pc-24-xa1000a/38352651

HP Consumer Desktop PC BIOS Update (ROM Family SSID 85BA)

F.30 Rev.A

11.1 MB

May 3, 2022

https://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/Bios-update-does-not-install/m-p/8307416

[ub6424]

Hello @AndySquit 

(1) Uninstall HP Support Assistant

https://appuals.com/how-to-uninstall-programs-on-windows-10-that-wont-uninstall/

(2) Reboot your notebook !

(3) Install new HP Support Assistant 9

https://ftp.ext.hp.com/pub/softpaq/sp140001-140500/sp140482.exe

(4) Reboot your notebook !

(5) Test again ...

Please report your results

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

[AndySquit]

Thanks everyone for your time help and assistance.

I am not confident in going any further with this so I will just have to live with this bios update pop up error.

Thanks again

Regards Andy

[Prométhée]

Disable automatic updates, so you don't get annoyed anymore

[ub6424]

Hello @AndySquit 

It's easy to uninstall the 'HP Support Asisstant', please use the new version, then your problem is gone...

See my last post:

https://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/A-continuous-pop-up-to-update-a...

best regards