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A continuous pop up to update after the Latest bios update.
06-30-2022 02:01 AM

Hi ,
After the latest Critical bios update Rom Family SSID 85BA, I keep getting a prompt to up date every time I restart the PC.
I have downloaded and restarted 3 times but no no avail, I still keep getting this annoying pop up.
Any help will be appreciated,
Thanks,
Andrew.
06-30-2022 04:19 AM - edited 06-30-2022 04:20 AM

Hello @AndySquit
Sorry to hear that you are having problems ...
(1) Please send a screenshot/pictures of the pop message.
(2) To help you I need to know the product number (p/n) of your notebook !
You will find this information on the back of your notebook printed in small alphanumeric letters.
The product number (p/n) is legally allowed information, just about the computer, no sensitive data.
It is allowed to post in public, no problem.
Please report your results
best regards
---
Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and
make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️
Do this on the post I wrote that helped solve it.
Thank you very much
⌨️
06-30-2022 05:30 AM - edited 06-30-2022 05:36 AM

Hello @AndySquit
Please blur the serial number of the last screenshot (support assistant) you added and reupload it.
Edit your post, delete the last screenshot and upload the modified again.
( like this )
I will get back to you...
Please report your results
best regards
---
Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and
make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️
Do this on the post I wrote that helped solve it.
Thank you very much
⌨️
06-30-2022 10:47 AM - edited 06-30-2022 10:55 AM

Just a tip, because I've encountered this same type of problem, many times here..
Whatever one may say, a bios update is risky!
Sometimes there is a problem with the update, or the HP support assistant software!
The update may already be installed, there is a bug, and it is looping!
there is a problem with the update, is it won't install
Insist, can cause a practically irreversible failure
You will find the updates here, check, if it matches the version, and see which version is already installed
In any case, it's up to you, but I advise you to ignore this update
https://support.hp.com/au-en/drivers/selfservice/hp-pavilion-all-in-one-pc-24-xa1000a/38352651
HP Consumer Desktop PC BIOS Update (ROM Family SSID 85BA) | F.30 Rev.A | 11.1 MB | May 3, 2022 |
https://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/Bios-update-does-not-install/m-p/8307416
Please remember to mark the answers this can help other users
was this reply helpful , or just say "thank you " ? Click on the yes button
Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it
Desktop-Knowledge-Base
------------------------------------------------------------------------------------------------------------
06-30-2022 08:15 PM

Hello @AndySquit
(1) Uninstall HP Support Assistant
https://appuals.com/how-to-uninstall-programs-on-windows-10-that-wont-uninstall/
(2) Reboot your notebook !
(3) Install new HP Support Assistant 9
https://ftp.ext.hp.com/pub/softpaq/sp140001-140500/sp140482.exe
(4) Reboot your notebook !
(5) Test again ...
Please report your results
best regards
---
Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and
make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️
Do this on the post I wrote that helped solve it.
Thank you very much
⌨️
07-03-2022 03:00 AM

Disable automatic updates, so you don't get annoyed anymore
Please remember to mark the answers this can help other users
was this reply helpful , or just say "thank you " ? Click on the yes button
Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it
Desktop-Knowledge-Base
------------------------------------------------------------------------------------------------------------
07-03-2022 06:11 AM - edited 07-03-2022 06:12 AM

Hello @AndySquit
It's easy to uninstall the 'HP Support Asisstant', please use the new version, then your problem is gone...
See my last post:
best regards

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