A thermal shutdown occurred

[jerryez]

I just bought this PC new and occasionly get the following error, yet when I unplug the pc and run my hand over the various inside surfaces, they are barely warm or even cool.

PC is HP Pavilion 590 Tower Desktop, 8th Gen Intel 6-Core i5-8400 2.8GHz Upto 4.0GHz, 16GB DDR4, 256GB SSD...with win10 64bit.

This happens while the PC is running. The screen goes black and the pc reboots and this message pops up. I hit continue and then windows loads. Both fans are running and very quiet. 

[Dragon-Fur]

@jerryez 

Well, the computer should not be dusty - brand new computers do not come embedded with dust.

The usual advice:

Make sure your Windows Updates are installed.

Make sure your HP software, drivers, and BIOS are updated.

New computer should not be throwing weird "computer is hot" errors.

Contact HP Tech Support - open a case online - explain what is going on and ask for help.  Once your case is submitted, you will be given contact information for your region (info displays on the screen).

Matching products for United States

• HP Pavilion 590-a0000 Desktop PC series
• HP Pavilion 590-p0000 Desktop PC series

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