AIO desktop Hanging

[Work22]

My Hp Desktop Pavilion AIO 24 hangs repeatedly all the time and i don't know what to do to solve this, I've reloaded and gradually installed applications to see if its caused by an application but its mot, its new so there still space on the hdd and it's a 16gbRAM, anyone knows how to help out?

[Raj_05]

Hi @Work22,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Sorry to hear you're having trouble with your HP Pavilion AIO 24. Here are a few troubleshooting steps you can try to resolve the issue.

Check for Updates:

• Ensure that your Windows operating system, drivers, and BIOS are all up-to-date. Sometimes, system hangs can be caused by outdated software.

Run a System Diagnostic:

• Use HP's built-in diagnostic tools to check for hardware issues. You can access these by pressing the F2 key during startup or through the HP Support Assistant application.

Check Task Manager:

• Open Task Manager (Ctrl + Shift + Esc) to see if any process is consuming excessive CPU, memory, or disk resources. This can help identify if a particular application or background process is causing the problem.

Perform a Clean Boot:

• Boot your computer with a minimal set of drivers and startup programs to see if the issue persists. This can help determine if the problem is caused by third-party software.

Check for Malware:

• Run a full system scan with your antivirus software to rule out any malware or viruses that might be affecting system performance.

Test RAM and Storage:

• Use tools like Windows Memory Diagnostic or MemTest86 to check your RAM for errors. Also, check your HDD or SSD for issues using tools like CrystalDiskInfo or the built-in Windows Check Disk utility.

Check Power Settings:

• Ensure that your power settings are not configured to put the computer into a low-power state that might be affecting performance. Go to Control Panel > Power Options and adjust the settings if needed.

Reinstall Drivers:

• Sometimes, reinstalling or updating drivers, especially for graphics and chipset, can resolve performance issues.

Check Event Viewer:

• Look for any critical errors or warnings in Event Viewer (search for it in the Start menu) that might provide more clues about what's causing the hangs

I hope this helps.

Take care and have a good day.

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Alden4

HP Support