AIO sleep issue

[PhillyGubbz]

I can no longer put my desktop to sleep - if I leave it the screen goes black and I have to completely switch the computer off to get it back up and running. Previously, I could just move the mouse and the screen woke up. If I shut down and fire it up again it all works perfectly.

I've tried all the fixes suggested on HP support but nothing has worked. Solution?

[The_Fossette · Accepted solution]

Hi @PhillyGubbz,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that the computer is not waking up from sleep mode.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Were there any Windows updates installed on the computer recently?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, follow the below steps to resolve this issue.

• Uninstall the Intel graphics driver, v22.20.16.4771 driver manually.
• Then download and install the driver from the below link.

ftp://ftp.hp.com/pub/softpaq/sp82001-82500/sp82126.exe

Please refer to the below article for more information.

https://support.hp.com/ro-en/document/c05841602

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!