Account has been disabled. Pease see your Administrator.

[Oluween]

My laptop started acting weird by asking for admin credentials whenever i try to install or make changes to it.

I booted into safe mode and found two different accounts. one was admin and the other was my local user ID. I was able to sign into the admin account and found extra users which i deleted leaving just the admin and my local user account. I tried to restart my computer and after starting up, it showed an administrator account and says "your account has been disabled. Please see your system administrator."

I tried restarting and going back into the safe mode but it keeps showing my account is disabled.

[Max3Aj]

Hi @Oluween,⭐Welcome to the HP Support Community! 👋

Thanks for reaching out!

Your HP Spectre x360 💻has encountered a frustrating snag – it's locked out of both administrator and local user accounts. The built-in Administrator account, your usual key to the kingdom, is disabled. Don't despair, though! 🧑‍🔧
Here are a few paths you can explore to reclaim access:

Enable the Administrator Account Using Advanced Startup

Force Windows Recovery Mode:

• Turn off your laptop completely.
• Turn it on and force shutdown by holding the power button as soon as the Windows logo appears.
• Repeat this 3 times until the Advanced Startup screen appears.

Access Command Prompt:

• Select Troubleshoot > Advanced options > Command Prompt.

Enable the Built-in Administrator Account:

• Type the following command and press Enter:
• Close the Command Prompt and restart your laptop.
• Try logging in using the Administrator account (no password by default).

Reactivate Your User Account:

• Once logged in, open Command Prompt (Admin) and enter:
• Restart your system and check if you can log in to your account.

Use a Password Reset Disk or Another Admin Account

If you previously set up a password reset disk, insert it and follow the on-screen instructions to reset your user account.

If another account with administrator privileges exists, you can log in and reactivate your disabled account using:

"net user YourUsername /active:yes"
 

Use System Restore

1. Boot into Advanced Startup using the steps in Solution 1.
2. Select Troubleshoot > Advanced options > System Restore.
3. Choose a restore point before the issue started.
4. Follow the instructions and wait for Windows to restore your system.

Reset Windows (Last Resort)

If all else fails, you might need to reset your laptop.

1. Boot into Advanced Startup again.
2. Select Troubleshoot > Reset this PC > Keep my files.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful!

Take care, and have an amazing day! 🙂
 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Kudos/Thumbs Up" to give us a helpful vote - your feedback keeps us going!

Regards,

Max3Aj