Account registration conflict

[july074dh]

I have an older model Hp Pavillion laptop.  I purchased it brand new but, open box from a reputable dealer at Ebay.  I have been having some ongoing issues.  I was wondering if there is something going on with the embedded windows key.  The reason I have come to this conclusion is that I tried to register it at hp.com however, it says the device is already registered on another account.  I have the device registered at the support site however, it does not show at the hp.com site.

My registration email and password are the same for both sites.  I suspect that my device is registered somewhere else under a different account that is not mine.  Is there anyway to get this issue resolved?  

[Nal_NR]

Hi @july074dh,

Welcome to the HP Support Community. 

I'd be happy to help you! 

To get this issue sorted, I recommend you contact phone support. 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.