• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion Gaming - 15-dk0068wm
Microsoft Windows 10 (64-bit)

I have an older model Hp Pavillion laptop.  I purchased it brand new but, open box from a reputable dealer at Ebay.  I have been having some ongoing issues.  I was wondering if there is something going on with the embedded windows key.  The reason I have come to this conclusion is that I tried to register it at hp.com however, it says the device is already registered on another account.  I have the device registered at the support site however, it does not show at the hp.com site.

My registration email and password are the same for both sites.  I suspect that my device is registered somewhere else under a different account that is not mine.  Is there anyway to get this issue resolved?  

1 REPLY 1
HP Recommended

Hi @july074dh,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

To get this issue sorted, I recommend you contact phone support. 

 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 

Please mark this post as Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.