Acronis True Disk Image software not wanting to backup HD

S5710inKS · ‎04-03-2023

I have no obvious signs of hard disk drive failure. Still, the Acronis True Disk Image software says it's encountering an error and suggests I run CHKDSK. I can't run that cause either HP or Microsoft have locked that operation. Do you have recommendations on how I can make the Acronis software successfully create a backup so I can migrate the data from a one terabyte hard drive to a 6 terabyte drive? Might be relevant or not to get to that one terabyte storage amount, HP has some storage on the HD and some on an Intel Optane chip.

Prométhée · ‎04-04-2023

hi

I used the function with different hp computers, I don't see why hp would block the function..

please perform the hardware tests
everything is explained in this link

HP PCs - Testing for Hardware Failures | HP® Customer Support

An example of a failed test with Contact HP option

you may have an error code , failure ID (24-digit code) , as shown

if so, just give this code here

or
https://support.hp.com/us-en/eas/failureid?origin=DiagSite

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